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fremo® Little moments. Beautifully kept.
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Refund policy

Return, Replacement & Refund Policy for Fremoo

Last updated: October 14, 2026

Thank you for choosing Fremoo (fremoo.com). Because every photo frame, acrylic print, and personalized wall decor piece is custom-manufactured using customer-provided photos and custom specifications, standard return practices differ from generic retail products.

Please read our return and refund guidelines carefully prior to placing your order.

1. Custom & Personalized Product Policy

  • Non-Returnable Nature: Once a customized frame has been printed, mounted, or assembled, it cannot be resold or reused. Therefore, we do not accept returns, refunds, or exchanges for change of mind, incorrect customer photo choices, or buyer error.

  • Order Modifications & Cancellation Window: You may request cancellations or photo changes within 2 hours of placing your order by contacting us directly on WhatsApp (+91 7828650968). Once an order enters our printing and assembly queue, cancellations cannot be accommodated.

  • Photo Quality Disclaimer: We print images exactly as received. We are not responsible for blurred, grainy, dark, or pixelated prints caused by low-resolution source files uploaded during checkout.

2. Free Replacement Guarantee (Damaged or Defective Items)

We take extreme care in packaging using heavy-duty bubble wrap and multi-layered corrugated boxes. However, if your order is damaged during transit or contains a manufacturing defect, we provide an immediate free replacement at zero extra cost.

Eligible Replacement Scenarios:

  • Frame acrylic or glass arrived cracked, shattered, or bent.

  • Frame border/molding broke during courier handling.

  • Incorrect photo printed or wrong frame dimension delivered compared to your invoice.

3. How to File a Damage Claim

To qualify for a prompt replacement, follow these steps:

  1. Notify Us Within 48 Hours: Contact our support team within 48 hours of delivery via email at fremoofrems@gmail.com or WhatsApp at +91 7828650968.

  2. Submit Proof:

    • Your Order Number (e.g., #1001).

    • Clear photos or a short video showing the outer parcel packaging, shipping label, and the specific damage/defect on the frame.

  3. Review & Dispatch: Once verified by our support desk (usually within 12–24 business hours), a fresh replacement unit will be printed, packed, and expedited to your shipping address.

4. Refunds (Where Applicable)

  • Automatic Approvals: Refunds are issued exclusively if an eligible damaged/defective product cannot be replaced due to stock unavailability or logistical delivery failures caused by courier partners.

  • Processing Timeline: Once approved, your refund will be initiated to your original payment method (Bank Account, UPI, or Card). Refunds typically reflect within 5 to 7 business days depending on your banking provider.

  • Cash on Delivery (COD) Refunds: If an approved refund applies to a verified COD order, the customer must provide a valid UPI ID or bank account details to receive the credit.

5. Contact Customer Support

For any questions, order updates, or assistance with your delivery:

  • Brand Name: Fremoo

  • Customer Support Email: fremoofrems@gmail.com

  • WhatsApp & Phone Support: +91 7828650968

  • Operating Hours: Monday to Saturday | 10:00 AM – 7:00 PM IST

  • Official Website: https://fremoo.com