Privacy policy

Privacy Policy for Fremoo

Last updated: October 14, 2026

At Fremoo (operated through fremoo.com), accessible from https://fremoo.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal data we collect, how we use it, and how we protect your personal media and information.

1. Information We Collect

When you visit our store or purchase customized products, we collect the following types of information:

  • Customer Contact & Account Data: Your name, billing address, shipping address, email address (fremoofrems@gmail.com communications), and phone number.

  • Uploaded Images & Personal Media: Photos, artworks, graphics, or text uploaded via our website for printing on custom acrylic, wooden, or standard frames.

  • Payment Information: Payment transaction details (UPI IDs, card references, or net banking confirmation numbers). Note: We do not store your complete debit/credit card numbers or UPI PINs. All transactions are securely processed by authorized third-party payment gateways.

  • Device & Usage Data: IP address, browser type, device information, operating system, and website navigation patterns collected via cookies and tracking pixels.

2. How We Use Your Uploaded Photos & Media

Because we specialize in personalized photo frames, we handle your personal photographs with strict confidentiality:

  • Production Only: Uploaded photos are used exclusively for manufacturing, printing, cutting, assembling, and packaging your ordered products.

  • No Unauthorized Sharing: We never sell, publish, rent, or publicly display your uploaded family, personal, or private photos without explicit written consent.

  • Data Retention & Deletion: Customer-uploaded image files are retained on our production servers only for a limited period necessary to fulfill, reprint, or replace damaged orders. Once the return/replacement window closes, high-resolution source files are permanently deleted.

3. Purpose of Data Processing

We use your collected personal information to:

  • Process, fulfill, pack, and deliver your customized orders.

  • Send automated order confirmations, payment receipts, invoice copies, and real-time shipping/tracking updates via SMS, Email, and WhatsApp.

  • Respond to customer service inquiries and replacement requests.

  • Prevent fraudulent transactions and verify Cash on Delivery (COD) orders.

  • Comply with statutory legal obligations and tax reporting standards.

4. Third-Party Service Providers

We share necessary data with trusted third-party partners strictly for order processing:

  • E-Commerce Infrastructure: Shopify (secure store hosting and database management).

  • Shipping & Logistics: Courier aggregators and delivery partners (e.g., Shiprocket, Delhivery, Bluedart) solely for dispatching packages to your address.

  • Payment Gateways: Secure payment processors (Razorpay, PhonePe, Cashfree, or UPI partners).

  • Communication Channels: Transactional SMS and WhatsApp Cloud service providers to transmit dispatch alerts and delivery OTPs.

All third parties are contractually prohibited from using your personal data for any purpose other than executing their assigned delivery or financial services.

5. Cookies and Tracking Technologies

Fremoo uses standard cookies and tracking pixels (such as Meta Pixel and Google Analytics) to improve user browsing experience, analyze traffic flow, remember items in your shopping cart, and optimize digital advertising relevance. You can disable cookies directly through your browser settings, though certain checkout features may not function properly without them.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards—including SSL/TLS encrypted connections and secure cloud repositories—to prevent unauthorized access, accidental alteration, disclosure, or destruction of your personal details and media.

7. Your Rights

Depending on applicable data privacy regulations, you have the right to:

  • Request access to the personal data we maintain about you.

  • Request the correction or updating of inaccurate information.

  • Request immediate deletion of your uploaded photos and customer profile from our storage records.

To exercise any of these rights, contact our support team.

8. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your uploaded media, reach out to us at:

  • Brand Name: Fremoo

  • Customer Support Email: fremoofrems@gmail.com

  • Website: https://fremoo.com